Privacy Policy

Introduction

VelvetOperator AG ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at Mozartstraße 68, 45948 Essen, North Rhine-Westphalia, Germany.

Data We Collect

The data we collect depends on how you interact with our website and services. We collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our products and services.

Information You Provide Directly

• Contact information (name, email address, phone number)
• Company information (company name, industry, business size)
• Communication preferences
• Any information you provide in forms, surveys, or communications

Information Collected Automatically

• Device and browser information
• IP address and location data
• Website usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We process your personal data based on legitimate interests, contractual necessity, and your consent where required. Here's how we use your data:

• To provide and maintain our services
• To respond to your enquiries and provide customer support
• To send you information about our services and industry insights
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service providers who assist us in operating our website and conducting our business
• Legal compliance when required by law or to protect our rights
• Business transfers in the event of a merger, acquisition, or asset sale
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain contact information for up to 3 years after our last interaction, unless you request deletion or withdraw consent.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of access: You can request copies of your personal data
• Right to rectification: You can request correction of inaccurate data
• Right to erasure: You can request deletion of your personal data
• Right to restrict processing: You can request limitation of data processing
• Right to data portability: You can request transfer of your data
• Right to object: You can object to processing based on legitimate interests
• Right to withdraw consent: You can withdraw consent for specific processing activities

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable data protection laws. The relevant supervisory authority for VelvetOperator AG is the data protection authority in North Rhine-Westphalia, Germany.